Last update: March 2026
1. GENERAL
These Terms and Conditions apply to all FALL SAFE® customers who purchase any of FALL SAFE® products or services. Please read these Terms and Conditions carefully, as any order will imply that the customer has read and understood it. By purchasing from FALL SAFE®, you agree to be bound by these Terms.
2. PRICES, PAYMENT AND TAXES
The price charged is defined in our pricelist, in euros, without VAT. The minimum net order value must be EUR 250,00.
Payment shall be made on the terms of 30 days from the date of receipt of the products/services, on approved credit. Credit terms can be applied for at order@fallsafe-online.com. Credit terms are provided separately to each customer. We reserve the right to revoke or alter credit terms at any time, specifically for delays in payment.
If no credit account exists, customers must pay us in cash or cleared funds (by transfer or credit card) in advance of shipment.
We reserve the right to change prices and specifications at any time and will always attempt to provide 30 days’ notice. When 30 days’ notice is not possible, we regret that prices or specifications may still be altered to reflect increases that may be out of our control due to urgent and excessive raw material or handling costs.
If the customer has any delayed invoice, he may be subject to the payment of default tax calculated at the current legal rate of 5%
VAT tax is payable currently at 23% within Portugal – and a valid European VAT number is required for sales in EU members states. VAT is not viable for other overseas customers. Any additional tax or duty obligations may vary based on the county product is sold into. FALL SAFE® must agree in writing to any payments made on behalf of the customer for taxation, customs or duties.
3. DELIVERIES
FALL SAFE® do not have a customer face-to-face service. Any delivery or collection of product must be done through the external service of carrier.
The dates of delivery given by FALL SAFE® may be changed. For this reason, non-fulfillment of supply deadlines should not justify the cancellation of the order nor serve as a reason to request indemnity or make a complaint. We reserve the right to send partial deliveries. In case the Customer does not have an interest in it, he must inform when placing the order.
FALL SAFE® reserves the right to delay delivery in case of force majeure. We will not be liable for noncompliance with deadlines unless non-compliance or late delivery has been caused by FALL SAFE, through gross negligence or willful acts.
If delivery is impossible due to an act that is beyond the control of FALL SAFE® we reserve the right to partially or completely terminate the contract.
FALL SAFE® transfers responsibility of the goods to the customer when they leave our premises. The goods travel at the cost and risk of the Customer, unless otherwise agreed. However, for the purpose of securing payment, all goods remain our property until paid for in full.
4. SHIPPING
In the absence of other agreements in our order confirmation or on an individual basis, shipping terms and pricing applies as follows:
Domestic Shipping (Portugal):
First Order for new Distributors – Free
Fixed Shipping Fee for all orders - €10.00
Shipping on orders over €2500.00 – Free
Expedited/Special delivery instructions - POA
EU Shipping (Mainland EU and Republic of Ireland):
First Order for new Distributors – Free
Fixed Shipping Fee for all orders - €50.00
Shipping on orders over €5000.00 – Free
Expedited/Special delivery instructions - POA
EU Islands - POA
Non-EU Shipping:
All shipping - POA
5. RETURNS, COMPLAINTS AND RESPONSIBILITY
The Customer is responsible for checking the merchandise immediately upon receipt and must unpack the merchandise and check for damage. A damaged shipment is not accepted without the carrier making a "damage" note in the Transportation Guide. If the fault or damage exists, you must immediately request the carrier to make an inspection. Any inconsistencies found on FALL SAFE® invoices or deliveries must be reported within 7 days to FALL SAFE® to be accepted.
Any claims for wrong item, damaged in transportation or product shortage, the Customer must notify FALL SAFE® within 5 calendar days, from the date of delivery. The Customer must keep all materials and the original packaging until FALL SAFE® informs how to proceed.
FALL SAFE® does not supply products on a ‘sale or return’ basis.
FALL SAFE® does not supply products for approval or return.
If the goods delivered are damaged at the time of transport, FALL SAFE® must decide between correct the defect or provide a replacement, even without fault. The replaced parts must become our property and will be returned to us.
The Customer is obliged to allow us to correct the defect, giving us access to the item supplied. The Customer does not have the right to correct defects in its own or with the help of third parties, unless FALL SAFE® cannot correct the defect or the Customer is obliged to correct the defect to avoid an imminent danger.
In this case, defect correction may only be carried out by qualified and trained person and the parts used must be original parts.
Returns will only be accepted if authorized in advance by FALL SAFE® in writing. All unauthorized returns will be refused and returned to the Customer at their expense. We will not accept the return of a product damaged by improper installation, commissioning, use, handling, storage, preservation or maintenance, repair, revision or modification or any other circumstances not attributable to FALL SAFE®.
6. RESTOCKING FEE
FALL SAFE® reserves the right to ask for an amount of money charged for accepting returned goods or goods that were not collected by the customer from our warehouse. We charge 15% restocking fee of the invoice value.
7. WARRANTY
Our products have a 3 years warranty for manufacturing defects. The Customer must send an email to quality@fallsafe-online.com informing: model, serial numbers, invoice number and description of defect with photographs. The case will be analyzed and the customer will receive a response with instructions.
8. LIMITATION OF LIABILITY
Except otherwise, we will not assume any responsibility, regardless of the legal grounds that may build any of these obligations. This disclaimer shall not apply in cases of intent or gross negligence. On the other hand, it is not applicable to fraudulent defects hidden or to the absence of which is guaranteed or, in the case of negligent performance of damage to life, physical integrity and health or breach of a contractual obligation of material. If a material contractual obligation is found to be negligent, our liability is limited to reasonable and foreseeable loss.